Economic Support Specialist

Job Title Economic Support Specialist
Salary $27,000.00 Annually
Job Type Full Time
Location Dekalb County, GA
Department County DFCS – Region 14

Job Description
The Georgia Department of Human Services (DHS) provides a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. The department is one of the largest agencies in state government with an annual budget of $1.8 billion and nearly 9,000 employees. DHS is comprised of three Divisions: the Division of Aging Services, the Division of Child Support Services, and the Division of Family and Children Services. Our vision is to build stronger families for a stronger Georgia.

The Georgia Division of Family and Children Services (DFCS), a division of the Georgia Department of Human Services, investigates reports of child abuse; finds foster and adoptive homes for abused and neglected children; issues SNAP, Medicaid, TANF and childcare assistance to low-income families; helps out-of-work parents get back on their feet; and provides numerous support services and innovative programs to help families in need.

DFCS / Office of Family Independence (OFI) is seeking a professional candidate for the position of Economic Support Specialist 1 to process Family Medicaid cases.

Job Description
PG – E

Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
Records and evaluates personal and financial data obtained from individuals
Keys in a high volume of data using standard office hardware and software
Performs other professional responsibilities as assigned.
Determines eligibility for Family Medicaid.
A minimum training score of 80% is required.
Minimum Qualifications
High school diploma or GED AND one (1) year of related experience which involved customer contact/interaction

OR
Completion of 90 quarter hours (60 semester hours) at an accredited college or university.

Preferred Skills/Qualifications:
Bachelor’s degree in a related field from an approved, accredited college OR four (4) years related experience which involved customer contact/interaction as a regular part of the position OR a combination of education and/or customer contact/interaction experience for a total four (4) years.
Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
Ability to effectively and accurately enter a high volume of data on a regular basis using standard office technology.
Must be able to work independently.
Demonstrated excellent customer service skills.